• What are Roadside Solutions?

  • Each day, countless drivers encounter roadside situations, each of which can be stressful. By integrating digital-first technology with empathy and a strong, carefully selected network of service providers, we enable your brand to become a saviour for your drivers during their times.

    When roadside assistance is done right, you will have loyal customers that choose you, every time. We make it simple for you to discover the program that perfectly aligns with your needs and those of your customers.

Our Benefits

Why choose
First Rescue?

  • car battery

    Battery Replacement

    Our service providers can replace batteries on the side of the road, minimising the disruption for your customer.

  • Car icon with wrench

    Minor Mechanical Repairs

    We can do minor fixes on the roadside to help your customer get back on the road as soon as possible.

  • Onwards Travel

    No more riding in a tow truck! We can arrange an uber, taxi, or rental car to minimise disruption and get your customers back on the road

  • Experienced Call Centre Team

    Our agents excel at swiftly engaging with frustrated roadside customers, skillfully transforming difficult situations into valuable chances to build your brand.

  • Electric Vehicle Assistance

    As the largest provider of roadside assistance to electric vehicles in New Zealand we are fully equipped to help.

  • Digital Solutions

    We provide a digital customer journey that allows drivers to monitor their roadside requests in real-time. This branded solution creates a superior and transparent customer experience.

Brands We Support

  • MG
  • Mazda
  • Audi
  • Kainga Ora
  • VW
  • Fleetpartners
  • Bentley
  • Orix
  • Lambo
  • Aston Martin
  • Peugeot
  • BYD
  • Renault
  • Skoda
  • Iveco
  • opel
  • Hyundai
  • Seat
  • Porsche
  • Alfa Romeo
  • Cupra
  • Isuzu
  • Citroen
  • Fiat
  • Roadside Assistance

    First Rescue focuses on delivering the highest quality service possible. We have put systems in place that ensure fast response times, constant support and nationwide coverage, so that your customers are protected at all times

  • Vehicles Managed


    Support Vehicles Available

    Kiwis Helped In The Last Year


Still have some questions?

How many callouts will my customers be entitled to?

We can tailor the entitlements to meet your needs! Our current programs range from 3 to unlimited callouts.

Is there a limit on what vehicles you are able to tow?

No! Our network is equipped to transport all kinds of vehicles from motorcycles and passenger vehicles to light, and heavy commercial vehicles.

Will you be able to help if a customer is towing a boat or trailer?

Yes! We can help your customers no matter what situation they are in. If they experience a break down, we can arrange to transport the vehicle as well as anything they are towing.

Are you able to provide assistance for electric vehicles?

Yes! We are the largest EV roadside provider in the country. We can provide a full range of roadside services including mobile vehicle charging delivered by a fully electric vehicle!

What kind of digital solutions do you offer?

We offer a range of digital channels for your customers depending on your needs. This includes a white label roadside assistance app that your customers can use to request assistance and get live tracking of the provider.